Kapur is seeking a highly motivated Customer Service Representative to join our team and work closely with a leading utility company, WPS. In this role, you will be responsible for coordinating gas and electric service installations for residential customers. Your primary focus will be to provide exceptional customer satisfaction by effectively managing multiple work orders, communicating with customers, installers, and engineers, and maintaining accurate documentation. We are looking for a detail-oriented and organized individual with excellent problem-solving and communication skills. This position requires a strong work ethic, the ability to work independently, and a customer service-oriented mindset.

Responsibilities:

• Perform site visits and assist customers in residential communities in coordinating gas / electric service installations.
• Collaborate with customers, installers, and engineers to provide high level customer satisfaction.
• Manage multiple work orders simultaneously making sure deadlines are met.
• Keep customers informed about the status of their work orders and address any concerns or inquiries promptly.
• Review customer applications, ensuring accurate and complete form submissions.
• Conduct on-site visits to meet with customers and address any installation-related issues.
• Maintain consistency and organization of documents related to work orders and installations.
• Attend weekly meeting calls to discuss work orders and provide project updates.
• Schedule installations in an efficient and timely manner, considering customer preferences and resource availability.

Skills:

• Ability to work independently and take initiative in problem-solving.
• Self-motivated with a strong work ethic to meet and exceed customer expectations.
• Excellent attention to detail and organizational skills to manage multiple tasks effectively.
• Customer service focus, ensuring customers' needs are addressed promptly and professionally.
• Strong problem-solving skills to handle any challenges or obstacles that arise during installations.
• Excellent oral and written communication skills to interact with customers and internal teams.
• Ability to collaborate and work effectively as part of a team, fostering a positive work environment.

Qualifications:

• Basic knowledge of electric and construction principles is preferred.
• Proficient computer skills and familiarity with standard office software.
• High School diploma or GED required.
• Minimum of 2+ years of customer service experience preferred.
• Minimum of 2+ years of project management experience preferred.
• Must have access to a personal vehicle for transportation.
• A valid driver’s license is required for this position.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Kapur is an Affirmative Action/Equal Opportunity Employer. We use E Verify to confirm the eligibility of employees to work in the United States.